Frequently asked questions
Frequently asked questions
Frequently asked questions
Frequently asked questions
I know deciding to start physical therapy—especially when you’re paying out of pocket—isn’t easy. You’ve probably already tried resting, pushing through, or changing your workouts. When that no longer works, what you need is real clarity. These honest answers are here to help you feel confident about what comes next.
I know deciding to start physical therapy—especially when you’re paying out of pocket—isn’t easy. You’ve probably already tried resting, pushing through, or changing your workouts. When that no longer works, what you need is real clarity. These honest answers are here to help you feel confident about what comes next.
I know deciding to start physical therapy—especially when you’re paying out of pocket—isn’t easy. You’ve probably already tried resting, pushing through, or changing your workouts. When that no longer works, what you need is real clarity. These honest answers are here to help you feel confident about what comes next.
I know deciding to start physical therapy—especially when you’re paying out of pocket—isn’t easy. You’ve probably already tried resting, pushing through, or changing your workouts. When that no longer works, what you need is real clarity. These honest answers are here to help you feel confident about what comes next.
Who I work with
Learn who I work with, the injuries I treat most often, and how to know if this care is the right fit for you.
Which injuries or pains do you see most often?
Most of the people I work with are dealing with recurring shoulder, knee, or lower back pain — often tied to workouts they love, like lifting, running, or bootcamp classes. A lot of times these aren’t new injuries, just ones that keep coming back. My goal is to help you break that cycle so you can stay strong without constantly nursing the same nagging pain.
Which injuries or pains do you see most often?
Most of the people I work with are dealing with recurring shoulder, knee, or lower back pain — often tied to workouts they love, like lifting, running, or bootcamp classes. A lot of times these aren’t new injuries, just ones that keep coming back. My goal is to help you break that cycle so you can stay strong without constantly nursing the same nagging pain.
Which injuries or pains do you see most often?
Most of the people I work with are dealing with recurring shoulder, knee, or lower back pain — often tied to workouts they love, like lifting, running, or bootcamp classes. A lot of times these aren’t new injuries, just ones that keep coming back. My goal is to help you break that cycle so you can stay strong without constantly nursing the same nagging pain.
Which injuries or pains do you see most often?
Most of the people I work with are dealing with recurring shoulder, knee, or lower back pain — often tied to workouts they love, like lifting, running, or bootcamp classes. A lot of times these aren’t new injuries, just ones that keep coming back. My goal is to help you break that cycle so you can stay strong without constantly nursing the same nagging pain.
Do you only treat women?
I don’t only work with women. My focus is helping active women stay strong and overcome recurring pain. That said, I’m happy to work with anyone who’s motivated and ready to get to the root of their issue. Whether you’re deep into fitness or just starting your journey, I can help you move forward safely and confidently. And if you’ve ever been told to “just lift heavy” and wondered what that even means, or felt uncomfortable in a gym, I’ll guide you through it with clarity and support. The only exceptions are recent post-op or stroke patients, who need specialized care.
Do you only treat women?
I don’t only work with women. My focus is helping active women stay strong and overcome recurring pain. That said, I’m happy to work with anyone who’s motivated and ready to get to the root of their issue. Whether you’re deep into fitness or just starting your journey, I can help you move forward safely and confidently. And if you’ve ever been told to “just lift heavy” and wondered what that even means, or felt uncomfortable in a gym, I’ll guide you through it with clarity and support. The only exceptions are recent post-op or stroke patients, who need specialized care.
Do you only treat women?
I don’t only work with women. My focus is helping active women stay strong and overcome recurring pain. That said, I’m happy to work with anyone who’s motivated and ready to get to the root of their issue. Whether you’re deep into fitness or just starting your journey, I can help you move forward safely and confidently. And if you’ve ever been told to “just lift heavy” and wondered what that even means, or felt uncomfortable in a gym, I’ll guide you through it with clarity and support. The only exceptions are recent post-op or stroke patients, who need specialized care.
Do you only treat women?
I don’t only work with women. My focus is helping active women stay strong and overcome recurring pain. That said, I’m happy to work with anyone who’s motivated and ready to get to the root of their issue. Whether you’re deep into fitness or just starting your journey, I can help you move forward safely and confidently. And if you’ve ever been told to “just lift heavy” and wondered what that even means, or felt uncomfortable in a gym, I’ll guide you through it with clarity and support. The only exceptions are recent post-op or stroke patients, who need specialized care.
Are you sure I don't need a doctor's referral?
Absolutely! Under California law, you can directly see a physical therapist without a doctor's referral for up to 45 days or 12 visits. At Stay Strong Physical Therapy, you can immediately address your aches and pains without waiting for a doctor's referral. This direct approach means quicker relief, personalized attention, and starting your recovery right away, which can often lead to better outcomes and higher satisfaction compared to traditional referral-based physical therapy.
Are you sure I don't need a doctor's referral?
Absolutely! Under California law, you can directly see a physical therapist without a doctor's referral for up to 45 days or 12 visits. At Stay Strong Physical Therapy, you can immediately address your aches and pains without waiting for a doctor's referral. This direct approach means quicker relief, personalized attention, and starting your recovery right away, which can often lead to better outcomes and higher satisfaction compared to traditional referral-based physical therapy.
Are you sure I don't need a doctor's referral?
Absolutely! Under California law, you can directly see a physical therapist without a doctor's referral for up to 45 days or 12 visits. At Stay Strong Physical Therapy, you can immediately address your aches and pains without waiting for a doctor's referral. This direct approach means quicker relief, personalized attention, and starting your recovery right away, which can often lead to better outcomes and higher satisfaction compared to traditional referral-based physical therapy.
Are you sure I don't need a doctor's referral?
Absolutely! Under California law, you can directly see a physical therapist without a doctor's referral for up to 45 days or 12 visits. At Stay Strong Physical Therapy, you can immediately address your aches and pains without waiting for a doctor's referral. This direct approach means quicker relief, personalized attention, and starting your recovery right away, which can often lead to better outcomes and higher satisfaction compared to traditional referral-based physical therapy.
How it works
Find out what to expect from your sessions, how we approach treatment, and how we’ll work together to reach your goals.
Do you offer cupping?
Yes—but only when it truly serves your recovery. Cupping is one of many tools I might use during a session, but it’s never the focus of treatment. My goal as your physical therapist is to uncover the why behind your tension or pain, not just mask it temporarily. If cupping supports your specific treatment plan and helps us get to the root of your issue, I’ll include it. But I don’t believe in one-size-fits-all treatments. Everything we do is personalized and designed to create real, lasting results.
Do you offer cupping?
Yes—but only when it truly serves your recovery. Cupping is one of many tools I might use during a session, but it’s never the focus of treatment. My goal as your physical therapist is to uncover the why behind your tension or pain, not just mask it temporarily. If cupping supports your specific treatment plan and helps us get to the root of your issue, I’ll include it. But I don’t believe in one-size-fits-all treatments. Everything we do is personalized and designed to create real, lasting results.
Do you offer cupping?
Yes—but only when it truly serves your recovery. Cupping is one of many tools I might use during a session, but it’s never the focus of treatment. My goal as your physical therapist is to uncover the why behind your tension or pain, not just mask it temporarily. If cupping supports your specific treatment plan and helps us get to the root of your issue, I’ll include it. But I don’t believe in one-size-fits-all treatments. Everything we do is personalized and designed to create real, lasting results.
Do you offer cupping?
Yes—but only when it truly serves your recovery. Cupping is one of many tools I might use during a session, but it’s never the focus of treatment. My goal as your physical therapist is to uncover the why behind your tension or pain, not just mask it temporarily. If cupping supports your specific treatment plan and helps us get to the root of your issue, I’ll include it. But I don’t believe in one-size-fits-all treatments. Everything we do is personalized and designed to create real, lasting results.
Do you offer virtual or home visits?
No, I don’t offer virtual sessions or in-home visits. I work exclusively out of a gym (REC Shop Training Facility) in Chino, California. That setup gives us access to the tools and space we need to get you on the road to recovery.
Do you offer virtual or home visits?
No, I don’t offer virtual sessions or in-home visits. I work exclusively out of a gym (REC Shop Training Facility) in Chino, California. That setup gives us access to the tools and space we need to get you on the road to recovery.
Do you offer virtual or home visits?
No, I don’t offer virtual sessions or in-home visits. I work exclusively out of a gym (REC Shop Training Facility) in Chino, California. That setup gives us access to the tools and space we need to get you on the road to recovery.
Do you offer virtual or home visits?
No, I don’t offer virtual sessions or in-home visits. I work exclusively out of a gym (REC Shop Training Facility) in Chino, California. That setup gives us access to the tools and space we need to get you on the road to recovery.
Is it safe to exercise when I’m in pain?
It depends, and that’s exactly what we figure out together. Some types of pain mean “stop,” but others are just signs that your body needs a smarter approach, not a full stop. My job is to help you understand the difference and design a plan that keeps you active while addressing what’s causing the pain in the first place.
Is it safe to exercise when I’m in pain?
It depends, and that’s exactly what we figure out together. Some types of pain mean “stop,” but others are just signs that your body needs a smarter approach, not a full stop. My job is to help you understand the difference and design a plan that keeps you active while addressing what’s causing the pain in the first place.
Is it safe to exercise when I’m in pain?
It depends, and that’s exactly what we figure out together. Some types of pain mean “stop,” but others are just signs that your body needs a smarter approach, not a full stop. My job is to help you understand the difference and design a plan that keeps you active while addressing what’s causing the pain in the first place.
Is it safe to exercise when I’m in pain?
It depends, and that’s exactly what we figure out together. Some types of pain mean “stop,” but others are just signs that your body needs a smarter approach, not a full stop. My job is to help you understand the difference and design a plan that keeps you active while addressing what’s causing the pain in the first place.
Will you communicate with my trainer or coach?
Yes, and I encourage it. I’ll happily coordinate with your coach or trainer if you’d like. Whether you’re doing CrossFit, bootcamp, or personal training, I want your team to feel confident knowing exactly what movements are safe and what areas we’re working on together.
Will you communicate with my trainer or coach?
Yes, and I encourage it. I’ll happily coordinate with your coach or trainer if you’d like. Whether you’re doing CrossFit, bootcamp, or personal training, I want your team to feel confident knowing exactly what movements are safe and what areas we’re working on together.
Will you communicate with my trainer or coach?
Yes, and I encourage it. I’ll happily coordinate with your coach or trainer if you’d like. Whether you’re doing CrossFit, bootcamp, or personal training, I want your team to feel confident knowing exactly what movements are safe and what areas we’re working on together.
Will you communicate with my trainer or coach?
Yes, and I encourage it. I’ll happily coordinate with your coach or trainer if you’d like. Whether you’re doing CrossFit, bootcamp, or personal training, I want your team to feel confident knowing exactly what movements are safe and what areas we’re working on together.
How many visits will I need?
It really depends on your goals, how long the issue has been around, and how your body responds. Some people feel a big difference after just one or two sessions, while others benefit from more consistent follow-up. Either way, we’ll decide together, based on your needs and progress, not a preset plan.
How many visits will I need?
It really depends on your goals, how long the issue has been around, and how your body responds. Some people feel a big difference after just one or two sessions, while others benefit from more consistent follow-up. Either way, we’ll decide together, based on your needs and progress, not a preset plan.
How many visits will I need?
It really depends on your goals, how long the issue has been around, and how your body responds. Some people feel a big difference after just one or two sessions, while others benefit from more consistent follow-up. Either way, we’ll decide together, based on your needs and progress, not a preset plan.
How many visits will I need?
It really depends on your goals, how long the issue has been around, and how your body responds. Some people feel a big difference after just one or two sessions, while others benefit from more consistent follow-up. Either way, we’ll decide together, based on your needs and progress, not a preset plan.
Will I be passed off to some else, like an assistant or another physical therapist?
Never. Every visit is one‑on‑one with me, Dr. Andrea Perez, start to finish. No aides, no techs—just focused expertise tailored to your goals.
Will I be passed off to some else, like an assistant or another physical therapist?
Never. Every visit is one‑on‑one with me, Dr. Andrea Perez, start to finish. No aides, no techs—just focused expertise tailored to your goals.
Will I be passed off to some else, like an assistant or another physical therapist?
Never. Every visit is one‑on‑one with me, Dr. Andrea Perez, start to finish. No aides, no techs—just focused expertise tailored to your goals.
Will I be passed off to some else, like an assistant or another physical therapist?
Never. Every visit is one‑on‑one with me, Dr. Andrea Perez, start to finish. No aides, no techs—just focused expertise tailored to your goals.
Planning your visit
Get answers to common questions about scheduling, what to bring, and how to prepare for your visit.
What if I need to reschedule?
Life happens! If you need to reschedule, just give me at least 24 hours' notice. That allows me to open the slot for someone else. Cancellations made less than 24 hours in advance may be subject to a fee.
What if I need to reschedule?
Life happens! If you need to reschedule, just give me at least 24 hours' notice. That allows me to open the slot for someone else. Cancellations made less than 24 hours in advance may be subject to a fee.
What if I need to reschedule?
Life happens! If you need to reschedule, just give me at least 24 hours' notice. That allows me to open the slot for someone else. Cancellations made less than 24 hours in advance may be subject to a fee.
What if I need to reschedule?
Life happens! If you need to reschedule, just give me at least 24 hours' notice. That allows me to open the slot for someone else. Cancellations made less than 24 hours in advance may be subject to a fee.
Where inside REC Shop Training Facility do I find you?
When you enter REC Shop, head toward the back of the gym. I’ll have a treatment space ready to go inside. You’ll get detailed directions and arrival info when you book your session.
Where inside REC Shop Training Facility do I find you?
When you enter REC Shop, head toward the back of the gym. I’ll have a treatment space ready to go inside. You’ll get detailed directions and arrival info when you book your session.
Where inside REC Shop Training Facility do I find you?
When you enter REC Shop, head toward the back of the gym. I’ll have a treatment space ready to go inside. You’ll get detailed directions and arrival info when you book your session.
Where inside REC Shop Training Facility do I find you?
When you enter REC Shop, head toward the back of the gym. I’ll have a treatment space ready to go inside. You’ll get detailed directions and arrival info when you book your session.
What days and times can I book?
Appointments are currently available on Fridays, Saturdays, and Sundays. I see patients by appointment only, so you'll always have dedicated one-on-one time without a crowded waiting room or rush.
What days and times can I book?
Appointments are currently available on Fridays, Saturdays, and Sundays. I see patients by appointment only, so you'll always have dedicated one-on-one time without a crowded waiting room or rush.
What days and times can I book?
Appointments are currently available on Fridays, Saturdays, and Sundays. I see patients by appointment only, so you'll always have dedicated one-on-one time without a crowded waiting room or rush.
What days and times can I book?
Appointments are currently available on Fridays, Saturdays, and Sundays. I see patients by appointment only, so you'll always have dedicated one-on-one time without a crowded waiting room or rush.
What should I wear?
We recommend wearing comfortable, athletic clothing that allows for easy movement (think leggings and a t‑shirt you’d train in). This will help you engage fully in your therapy.
What should I wear?
We recommend wearing comfortable, athletic clothing that allows for easy movement (think leggings and a t‑shirt you’d train in). This will help you engage fully in your therapy.
What should I wear?
We recommend wearing comfortable, athletic clothing that allows for easy movement (think leggings and a t‑shirt you’d train in). This will help you engage fully in your therapy.
What should I wear?
We recommend wearing comfortable, athletic clothing that allows for easy movement (think leggings and a t‑shirt you’d train in). This will help you engage fully in your therapy.
What should I expect during my first visit?
Your first visit will include a comprehensive evaluation to understand your needs. All sessions are conducted by me, Andrea. It includes an in-depth review of your injury story and concerns, a comprehensive movement and injury assessment, immediate hands-on treatment, and a clear, personalized recovery plan and actionable next steps.
What should I expect during my first visit?
Your first visit will include a comprehensive evaluation to understand your needs. All sessions are conducted by me, Andrea. It includes an in-depth review of your injury story and concerns, a comprehensive movement and injury assessment, immediate hands-on treatment, and a clear, personalized recovery plan and actionable next steps.
What should I expect during my first visit?
Your first visit will include a comprehensive evaluation to understand your needs. All sessions are conducted by me, Andrea. It includes an in-depth review of your injury story and concerns, a comprehensive movement and injury assessment, immediate hands-on treatment, and a clear, personalized recovery plan and actionable next steps.
What should I expect during my first visit?
Your first visit will include a comprehensive evaluation to understand your needs. All sessions are conducted by me, Andrea. It includes an in-depth review of your injury story and concerns, a comprehensive movement and injury assessment, immediate hands-on treatment, and a clear, personalized recovery plan and actionable next steps.
Cost and payment
Learn about pricing, payment options, and how to use your HSA or FSA for physical therapy sessions.
Can I use my HSA/FSA card?
Yes! Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used for physical therapy. I’ll provide a detailed receipt after your session that you can submit for reimbursement, or you can pay directly using your HSA/FSA card.
Can I use my HSA/FSA card?
Yes! Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used for physical therapy. I’ll provide a detailed receipt after your session that you can submit for reimbursement, or you can pay directly using your HSA/FSA card.
Can I use my HSA/FSA card?
Yes! Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used for physical therapy. I’ll provide a detailed receipt after your session that you can submit for reimbursement, or you can pay directly using your HSA/FSA card.
Can I use my HSA/FSA card?
Yes! Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used for physical therapy. I’ll provide a detailed receipt after your session that you can submit for reimbursement, or you can pay directly using your HSA/FSA card.
Do you offer packages or payment plans?
No packages, and no pressure to commit to a bunch of sessions upfront. I keep it simple: pay per visit. That way, you stay in control and only come when it makes sense for your body and your goals.
Do you offer packages or payment plans?
No packages, and no pressure to commit to a bunch of sessions upfront. I keep it simple: pay per visit. That way, you stay in control and only come when it makes sense for your body and your goals.
Do you offer packages or payment plans?
No packages, and no pressure to commit to a bunch of sessions upfront. I keep it simple: pay per visit. That way, you stay in control and only come when it makes sense for your body and your goals.
Do you offer packages or payment plans?
No packages, and no pressure to commit to a bunch of sessions upfront. I keep it simple: pay per visit. That way, you stay in control and only come when it makes sense for your body and your goals.
How much will it cost overall?
Since every case is different, there’s no one-size-fits-all answer. Some people just need a few visits to get back on track, while others choose to check in regularly to stay ahead of nagging pain. You’ll always know the cost up front, and we’ll make a plan that respects your time, goals, and budget.
How much will it cost overall?
Since every case is different, there’s no one-size-fits-all answer. Some people just need a few visits to get back on track, while others choose to check in regularly to stay ahead of nagging pain. You’ll always know the cost up front, and we’ll make a plan that respects your time, goals, and budget.
How much will it cost overall?
Since every case is different, there’s no one-size-fits-all answer. Some people just need a few visits to get back on track, while others choose to check in regularly to stay ahead of nagging pain. You’ll always know the cost up front, and we’ll make a plan that respects your time, goals, and budget.
How much will it cost overall?
Since every case is different, there’s no one-size-fits-all answer. Some people just need a few visits to get back on track, while others choose to check in regularly to stay ahead of nagging pain. You’ll always know the cost up front, and we’ll make a plan that respects your time, goals, and budget.
Do you take insurance?
I don't bill insurance directly, but my individualized one-on-one model is intentionally designed this way. By working outside the insurance model, I’m able to focus completely on your unique needs, providing uninterrupted, high-quality care without insurance restrictions. You'll always know exactly what you're paying upfront, no surprises. Many clients find they actually save time and experience faster progress because a tailored approach often leads to fewer total visits compared to going through insurance. And don't worry, I provide receipts which you may submit to your insurance for possible reimbursement if you have an HSA/FSA account.
Do you take insurance?
I don't bill insurance directly, but my individualized one-on-one model is intentionally designed this way. By working outside the insurance model, I’m able to focus completely on your unique needs, providing uninterrupted, high-quality care without insurance restrictions. You'll always know exactly what you're paying upfront, no surprises. Many clients find they actually save time and experience faster progress because a tailored approach often leads to fewer total visits compared to going through insurance. And don't worry, I provide receipts which you may submit to your insurance for possible reimbursement if you have an HSA/FSA account.
Do you take insurance?
I don't bill insurance directly, but my individualized one-on-one model is intentionally designed this way. By working outside the insurance model, I’m able to focus completely on your unique needs, providing uninterrupted, high-quality care without insurance restrictions. You'll always know exactly what you're paying upfront, no surprises. Many clients find they actually save time and experience faster progress because a tailored approach often leads to fewer total visits compared to going through insurance. And don't worry, I provide receipts which you may submit to your insurance for possible reimbursement if you have an HSA/FSA account.
Do you take insurance?
I don't bill insurance directly, but my individualized one-on-one model is intentionally designed this way. By working outside the insurance model, I’m able to focus completely on your unique needs, providing uninterrupted, high-quality care without insurance restrictions. You'll always know exactly what you're paying upfront, no surprises. Many clients find they actually save time and experience faster progress because a tailored approach often leads to fewer total visits compared to going through insurance. And don't worry, I provide receipts which you may submit to your insurance for possible reimbursement if you have an HSA/FSA account.
Still have questions?
Book your free consultation and we can discuss any other questions you have.
Don't let pain stop progress
You’ve pushed through pain long enough—it’s time for a better solution. Schedule your first physical therapy session with me and experience the personalized support you deserve. Let’s get you back to feeling strong, active, and pain-free.
Still have questions? Book a free consultation with me below.
Stay Strong Physical Therapy
Stay Strong Physical Therapy
5370 Schaefer Ave Ste F
Chino, CA 91710
5370 Schaefer Ave Ste F
Chino, CA 91710
Phone: (909) 235-9372
Serving Chino, CA and nearby communities.
Serving Chino, CA and nearby communities.
© 2025 Stay Strong Physical Therapy, Inc. All rights reserved.
© 2025 Stay Strong Physical Therapy, Inc. All rights reserved.
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